Privacy Policy

Last updated: 28 September 2026

This Privacy Policy explains what information the PetVive mobile game ("the app", "we", "us") collects and how it is used. We collect the minimum needed to run the game and keep your progress safe.

Information we collect

• Anonymous account. On first launch we create an anonymous account identified by a randomly generated ID stored on your device. No name, phone number or address is required to play.
• Game progress. Your pets, their names, in-game coins and gems, and how far you've progressed — so your game is saved and can be restored.
• Device & technical info. Platform (iOS/Android), app version, OS version, device model, language, country/region setting and time zone — used for compatibility, support, sending reminders at a sensible local time, and basic analytics.
• Purchases. Which in-app items or subscriptions you bought and their store transaction IDs, so we can deliver them and restore them. We never see your payment details.
• Push notifications. If you allow notifications, we store a push token (Google Firebase Cloud Messaging) to send you reminders about your pet. You can turn them off in the game's Settings or your device settings at any time.
• Advertising data. Free players see ads (banners, short full-screen ads and optional rewarded videos) served by Unity LevelPlay (ironSource) and its ad network partners. To show, cap and measure ads and to prevent fraud, they may collect device identifiers (such as the iOS identifier for vendors or the Android advertising ID), IP address (used to estimate your country), device information and your interactions with ads. On iOS we do not ask for permission to track you, so the advertising identifier (IDFA) is not shared. Subscribers don't see ads.
• Optional sign-in. If you choose to link a sign-in (e.g. Firebase Authentication), we store the resulting account identifier so you can restore progress across devices. This is optional.
• Email. Only if you voluntarily provide it (e.g. for support). We do not require an email to play.

How we use information

• To provide and save your gameplay and in-game currency.
• To understand usage and improve the game (aggregate, non-identifying analytics via Google Firebase Analytics).
• To show ads to free players and grant rewards for rewarded videos.
• To send reminders about your pet, if you allowed notifications.
• To process in-app purchases. Purchases are handled by Apple and Google; we do not receive or store your payment card details.
• To provide customer support and prevent abuse/fraud.

Sharing

We do not sell your personal information. We share limited data only with service providers that help us run the game — Google Firebase (analytics and push notifications), Unity LevelPlay and its ad network partners (advertising), and the app stores (Apple, Google) for purchases — and only as needed to provide those services. Unity's privacy policy: unity.com/legal/game-player-and-app-user-privacy-policy.

Data retention & deletion

We keep your game data while your account is active. You can request deletion of your account and associated data at any time: see petvive.app/delete-account for the steps. We delete it within 30 days.

Children

PetVive is a family-friendly game. We do not knowingly collect more personal information than described above. If you believe a child has provided information you'd like removed, contact us and we will address it.

Contact

Questions or data requests: support@petvive.app