Delete your PetVive account and data

PetVive: Cozy Pet Puzzle · iOS and Android · Last updated: 3 October 2026

You can ask us to delete your PetVive account and the data linked to it at any time. You don't need to sign in anywhere: PetVive creates an anonymous account on your phone, so we only need enough details to find it.

How to request deletion

1. Send an email to support@petvive.app with the subject "Delete my PetVive data".
2. Include as many of these as you can, so we delete the right account:
   • If you ever bought something in the game: the order number from your receipt (Google Play: starts with GPA.; App Store: the order ID in your Apple receipt email).
   • Your pets' names and roughly which day they reached.
   • Your phone model, country, and roughly when you installed the game.
3. We confirm by email and delete the account within 30 days (usually much sooner).

You can also delete the game from your phone at any time; that removes the data stored on the phone, but not the account on our server, so please email us as well.

What we delete

• Your anonymous account and its ID
• Your pets, their names, days and progress
• Your coins, gems and in-game items
• Device information (model, OS and app version, language, time zone) and your push-notification token
• Our records of your in-app purchases and rewarded ads

What is kept, and for how long

• Server logs that may contain your anonymous account ID are deleted automatically within 30 days.
• Purchases and subscriptions stay on record with Apple or Google, who process payments. Deleting your PetVive data does not cancel a subscription: cancel it in your App Store or Google Play subscription settings.
• Analytics and advertising partners (Google Firebase, Unity LevelPlay) hold pseudonymous data under their own retention rules; for Firebase Analytics this is at most 14 months.

More about what we collect: Privacy Policy.